What is the Knowledge Base?
The Knowledge Base is a quick and easy way to gather and share information. Keep everything in one place, tutorials, frequently asked questions, policies, procedures, advanced tips and guides. Whatever you use it for, it’s super easy to add to, publish and update and if you’re wondering what it looks like, well, you’re looking at it. This explanation of the Knowledge Base was published using the Knowledge Base, pretty meta right?
A central place to keep information is handy but the major benefit of using the Knowledge Base is how easy it is to navigate. Articles can be organized into categories and related articles can be offered up to the reader for more info if they want to dive even deeper. If you’re looking for something specific and you’re not sure where to start, the search bar at the top has got you covered.
Add text, images and videos, anything you use to share. If you’re covering all bases with in-depth tutorials, you can add an instructional video and include a step by step text explanation for those who want to skim ahead or won’t sit through a whole video.
It doesn’t matter how your visitors find your Knowledge Base as its automatically formated for both mobile and desktop so you know it will look clean either way. You just need to make some design decisions to decide how you want it to look, or if that’s not your thing, don’t and keep the default setting. It’s your information, how you present it is up to you and once an article is published is will also be indexed by google.
The best way to see what the Knowledge Base can do is to take it for a test drive, it’s available in the Dashboard now. Get set up in the Administrationsection and you’re ready to start publishing helpful articles via the KnowledgeBase tab on the left-hand side of the Dashboard. If you have any questions we’ve also published a full step by step guide to help get you started.